Retailer of the Year

About The Award 

This category is open to independents, chains, and multiples. The winner will stand out from its competitors by offering something different to its customers. Customer service is at the heart of your retail business and you will have gone that extra mile to keep your customers coming back for more. Whether it be your range of products (or how you display them), the presentation of your premises or your staff (and you) your business draws customers in. Promotional offers or marketing initiatives may have given you an edge over your competitors and this award is the ideal opportunity for you to showcase your talents and tell all what you do differently to make your retail business successful and special.

What you might include in your entry

• Business size, launch date, growth and development
• Skills and services offered and activities undertaken
• The individual, key individuals or team(s)
• Goals set and achieved
• Successes and outstanding achievements
• Ability to create, build, grow and nurture relationships
• Approach to Corporate Social Responsibility – your impact on the community – residents, businesses, the environment
• Charitable giving and community engagement
• Training, development, continuous appraisal, support and improvement
• Plans for the future and how objectives will be achieved
• Reviews, comments, testimonials, on-line and other feedback
• Product range, presentation of premises and staff
• Marketing and other initiatives
• Evidence of improved financial performance, increased profitability, turnover or market share
• Hygiene standards and star ratings
• Professional or trade qualifications

General awards information